Frequently Asked Questions

Yes! There is a customer parking lot accessible off of Dundas Road as well as street parking.

Prior to your first visit for your appointment, we will send you an online intake form to complete before arriving. If you are unable to fill out the online intake form you should plan to arrive 15 minutes early to your first appointment.

The forms include contact information, health-history questionnaire, reason for seeking treatment and information for any health insurance you would like billed. 24 hours prior to your scheduled appointment you will receive a COVID-19 self-assessment form. This MUST be completed prior to you entering the clinic. 

Yes! Your healthcare records are kept secure at Integral Health & Wellness on behalf of our practitioners in accordance with BC law Freedom of Information and Protection of Privacy Act (FIPPA), public sector and the Personal information Protection Act (PIPA), private sector.

For Athletic Therapy and Osteopathy treatments wear clothing that is comfortable and easy to move in. For Acupuncture and Massage Therapy treatments it will depend on you, the patient and what you are comfortable with.

While most Acupuncture and Massage Therapy rely on skin-to-skin contact to be effective, your comfort comes first and our practitioners will accommodate you.

All treatments are done using appropriate draping techniques, and your privacy will be respected.

Direct billing is available depending on your provider. In order to access your benefits through individual provider web portals we will need your consent. 

The amount you pay depends on your provider and deductible and benefits: portals are much like a credit card terminal, and we cannot see how much of your annual amounts are available.

No, at this time we do not accept Worksafe claims.

Yes, our practitioners accept claims for ICBC. You can start treatment as soon as you submit a claim and receive an ICBC claim number. As long as you have not already consulted with other practitioners for this claim you are pre-approved and partially covered.

At integral Health & Wellness we have a 24-hour cancellation policy. If you are unable to make an appointment and give less than 24-hour notice the full amount of your appointment will be charged. 

Please let us know as soon as possible when you are unable to make an appointment. You can easily cancel any appointment by logging into your account, emailing us or calling us.

Missing your appointment would be considered a late cancellation. All appointments missed or cancelled with less than 24 hours’ notice will be subject to the full cost of the appointment.

Please do your best to inform us of your ETA if you know you’re going to be unavoidably late. We would rather you come in for some treatment if possible. 

No, unlike in a spa setting where tips are accepted, it is not necessary to tip a healthcare practitioner in a clinical setting. 

No, as healthcare professionals our practitioners take your health seriously. In order to provide you with the best possible care all appointments will have some time allotted to interview, assessment and follow-up.

This time usually can be anywhere from 5-15 minutes but varies depending on your needs and the therapists discretion.